The associate lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability.
1) Helps supervise and engage associates in sales, inventory receipt or in performing services for customers.
2) Promotes customer service by ensuring asssociates are greeting in a timely manner, responds to customer inquiries and complaints, in a timely and professional manner.
3) Performs basic operations and activities such as cash handling, markdowns, open/close responsibilities, timesheets, helps submit payroll.
4) Helps train associates, assists in the development, gives coaching as needed and evaluations
5) Knows current sales and promotions
6) Models sales expectations, helps display merchandise
7) Builds strong customer base with clientele group and wardrobing
8) other duties as assigned or required