The Shops at La Cantera FAQs
GENERAL INFORMATION
The Shops at La Cantera’s hours are Monday–Thursday from 11AM–8PM, Friday–Saturday from 11AM–9PM, and Sunday from 12PM–6PM.
The Shops at La Cantera’s phone number is 210.582.6255.
The Shops at La Cantera’s address is 15900 La Cantera Parkway, San Antonio, TX 78256.
The exit you take to get to The Shops at La Cantera is La Cantera Parkway (Exit 555) when driving from I-10, or the La Cantera Parkway exit when driving from 1604.
The Shops at La Cantera is in the San Antonio Metropolitan Area, with Austin 80 miles away, Fredericksburg 70 miles away, New Braunfels 34 miles away, and Boerne 20 miles away.
No, The Shops at La Cantera does not support mall walkers.
You can find job openings for The Shops at La Cantera by visiting https://www.theshopsatlacantera.com/en/jobs/.
Yes, at The Shops at La Cantera, we welcome your well-behaved, four-legged friends to our dog-friendly stores, public spaces, and common areas. Dog waste disposal, bag stations, and code of conduct signs are located throughout the common areas of the property; waste is not permitted anywhere other than those locations of The Shops at La Cantera. Dogs must always be on-leash or in a pet carrier and under control. Owners must immediately clean up after their dogs. Dogs displaying aggressive or disruptive behavior will not be tolerated and will be asked to leave the premises. Dogs should display any required tags and be up-to-date on shots. At The Shops at La Cantera in San Antonio, TX, people accompanied by dogs, which are ADA-defined service animals (“Service Animals”), should comply with applicable ADA rules. None of the above rules that conflict with the ADA will apply to service animals. Read our Pet Policy for more information.
Yes, backpacks are allowed at The Shops at La Cantera.
The smoking policy at The Shops at La Cantera is non-smoking.
No, scavenger hunts are not allowed at The Shops at La Cantera.
Yes, information about area hotels and the area surrounding The Shops at La Cantera is available through Visit San Antonio, which lists hotels in the Six Flags Fiesta Texas/La Cantera District at https://www.visitsanantonio.com/places-to-stay/?bounds=false&view=grid&sort=distance&filter_regions%5B0%5D=8.
Yes, there are local attractions around The Shops at La Cantera including Six Flags Fiesta Texas (https://www.sixflags.com/fiestatexas), SeaWorld San Antonio (https://seaworld.com/san-antonio/), and La Cantera Golf (https://www.lacanteragolfclub.com/). You can find other attractions at https://www.visitsanantonio.com/visitors-guide/.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at The Shops at La Cantera are located near Nordstrom and near Sweet Paris, Mango, PacSun, and the falls.
The family restrooms at The Shops at La Cantera are located near Nordstrom and near Sweet Paris.
The Baby Care lounges at The Shops at La Cantera are located at Macy’s and at Nordstrom.
Yes, there is a place dedicated to nursing at The Shops at La Cantera inside Macy’s and Nordstrom.
The general seating areas at The Shops at La Cantera are located throughout the mall.
SERVICES
Yes, The Shops at La Cantera has a children’s play area by the Macy’s and Dillard’s area.
No, there are no children’s activities at The Shops at La Cantera.
Yes, The Shops at La Cantera has designated rideshare drop-off zones located at Perry’s Steakhouse/Whiskey Cake, Cheesecake Factory/Palenque Grill, and P.F. Changs/Haywire.
No, there is not a movie theater at The Shops at La Cantera.
No, but there is a local (not a farmer’s) market that happens once a month at The Shops at La Cantera.
No, there is not a dog park at The Shops at La Cantera.
No, there is not a carousel at The Shops at La Cantera.
No, there are no electric scooters at The Shops at La Cantera.
No, there are not massage chairs at The Shops at La Cantera.
No, gift wrapping services are not available at The Shops at La Cantera.
Yes, curbside pickup is available at The Shops at La Cantera in the parking area, at the Mall Entrance by Kendra Scott and Fossil.
The Shops at La Cantera does not have taxi services.
There are no transportation schedules posted at The Shops at La Cantera.
No, there are no shuttle services at The Shops at La Cantera.
No, The Shops at La Cantera does not offer jump starts.
The lost vehicle protocol at The Shops at La Cantera is to call Mall Security at 210.582.6691.
The towing protocol at The Shops at La Cantera is to call Mall Security at 210.582.6691.
No, The Shops at La Cantera does not have a foreign currency exchange.
Yes, there is a sales tax return service for international travelers at The Shops at La Cantera called Texas Tax Back, located in the South Offices Building. Their phone is 210.694.2488, and hours are Mon-Sat from 11:00 am - 6:30 pm. More information is at www.txtaxback.com.
STORES & DINING OPTIONS
Yes, there is outdoor dining at The Shops at La Cantera, and most restaurants are located by The Falls.
Yes, The Shops at La Cantera has options for group dining at Palenque Grill Restaurant and Whiskey Cake.
PARKING & VALET
A majority of the parking lot at The Shops at La Cantera remains free to shoppers, with a small portion designated as Preferred Paid Parking. Preferred Paid Parking is managed through 12 Oaks. For information on parking rates, please visit https://12oaksparking.com/brookfield/. Preferred paid parking is enforced 24 hours a day, seven days a week. Purchase a Preferred Paid Parking space at The Shops at La Cantera today and 10% of The Shops at La Cantera’s net proceeds from your parking payment (excludes taxes, platform fees, and fees retained by the parking operator) will be donated to San Antonio Food Bank Inc. on behalf of The Shops at La Cantera. For a limited time only. Parking purchases are not tax deductible. To contact or learn more about San Antonio Food Bank Inc. and its charitable purposes, visit www.safoodbank.org.
If you have any questions regarding paid parking at The Shops at La Cantera, please email contact@12oaksparking.com or call (678) 973-0348. The Mall Management Office is unable to provide technical support; you must contact the parking operator directly for assistance.
Yes, accessible (handicapped) parking is available on-site at The Shops at La Cantera and is free of charge for guests displaying a valid state-issued disabled parking placard or license plate. Designated accessible parking spaces are conveniently located near mall entrances to support easy and safe access.
Yes, there is local parking.
Yes, valet parking is available at the following: Mall entrance by P.F. Chang’s/Haywire: Monday–Thursday: Closed Friday–Saturday: 12PM–9PM Sunday: 12PM–6PM Mall entrance by The Cheesecake Factory/Palenque Grill: Monday–Thursday: Closed Friday–Saturday: 12PM–10PM Sunday: 12PM–6PM Mall entrance by Perry’s Steakhouse & Grille/Whiskey Cake Kitchen & Bar: Monday–Thursday: 5PM–9PM Friday: 11AM–10PM Saturday: 4PM–10PM Sunday: Closed. For valet parking customer support, call 678-973-0348.
Yes, there are electric car charging stations in The Shops at La Cantera parking lots at the mall entrance by Alo Yoga and Vineyard Vines and at the mall entrance by P.F. Chang’s.
SECURITY
You can contact mall security at The Shops at La Cantera by calling 210.582.6691; Mall Security is located near Chick-fil-A, next to the mall management office.
The lost and found at The Shops at La Cantera is with Mall Security, located behind Lenscrafters next to the Mall Management Office. You can contact them at 210.582.6691 or dispatch.shopslacantera@marksmansecurity.com.
Yes, The Shops at La Cantera can offer safety escorts, as Mall Security can assist with special requests; please call 210.582.6691.
Yes, The Shops at La Cantera offers police assistance, as a police officer is available on certain hours and dates of the week.
No, The Shops at La Cantera does not offer medical assistance.
Yes, The Shops at La Cantera has a K-9/gun sniffing program.
AMENITIES
No, wheelchairs are not available to rent at The Shops at La Cantera.
No, strollers and/or double strollers are not available to rent at The Shops at La Cantera.
The elevators at The Shops at La Cantera are next to Francesca’s/Offices North, and Perry’s Steakhouse/Bar Louie.
No, there are no charging stations available at The Shops at La Cantera.
The ATMs at The Shops at La Cantera are at Capital One Cafe and PNG Bank by Neiman Marcus.
No, there is no FedEx, UPS, or USPS drop off locations at The Shops at La Cantera.
Yes, the bike racks at The Shops at La Cantera are located near the mall entrance by Fossil and Kendra Scott and the entrance by White House Black Market and LOFT.
MALL FEEDBACK
The Shops at La Cantera’s mall management office is located behind LensCrafters, across from Chick-Fil-A.
You can submit feedback about The Shops at La Cantera to lacanteraadmin@ggp.com.